SMART ONE GROUP – Terms & Conditions
Last Updated: 2025
These Terms and Conditions regulate the use of all services provided by Smart One Group, including Web Hosting, Reseller Hosting, VPS/VDS Servers, Dedicated Servers, Domains, Radio Hosting, and Technical Support Services.
By purchasing or using any of our services, the client fully agrees to comply with every term listed in this Agreement.
1. General Terms
Clause 1:
These Terms of Use represent a binding legal agreement between the client and Smart One Group. This Agreement applies to all customers and users without exception.
Clause 2:
All communication with Smart One Group must be conducted exclusively through the official Client Area or verified support channels. Any communication outside these channels may be disregarded.
Clause 3:
Smart One Group is committed to maintaining the confidentiality of all client information as part of its privacy and security policy.
Clause 4:
If the client wishes to transfer service ownership to another individual, a service transfer request must be submitted through the Client Area along with proof of identity for both parties.
Clause 5:
Disrespectful or inappropriate communication with technical support or sales staff will result in permanent suspension of service.
Clause 6:
The national ID or passport is the primary document used to verify ownership of the account and may be required in cases of disputes, recovery, or modification requests.
Clause 7:
If Smart One Group receives a complaint involving hosting, domains, or technical support, and the issue requires investigation, the service may be temporarily suspended until the matter is resolved.
Clause 8:
No purchase or service request shall be recognized unless submitted through Smart One Group’s official system or authorized branches.
Clause 9:
Invoices are issued electronically with a defined payment period. Failure to pay may result in automatic suspension and permanent deletion of service without the right to request backups.
Clause 10:
Clients who are unable to meet financial obligations may request a payment grace period. Smart One Group has the right to accept or reject this request based on internal policies.
Clause 11:
Submitting an order signifies full acceptance of this Agreement, even if the client has not read it. Payments are non-refundable unless otherwise stated.
Clause 12:
It is strictly prohibited to upload, share, or host content that violates laws or public morals. Violations result in immediate service termination without liability on Smart One Group.
Clause 13:
Smart One Group is not responsible for damages caused by natural disasters, power failures, data center outages, or any force majeure events.
Clause 14:
These general terms apply to all services. Additional terms for each service category also apply.
Clause 15:
Smart One Group reserves the right to update, modify, or add terms based on market or regulatory changes.
2. Web Hosting Terms
Clause 1:
Spam, phishing pages, malware, hacking files, and harmful scripts are strictly prohibited. Violations lead to immediate termination.
Clause 2:
Smart One Group may remove any file that threatens server security without prior notice.
Clause 3:
Web hosting accounts must not exceed their allocated resource limits. Excessive consumption may result in temporary suspension.
Clause 4:
Free technical support covers only server-related issues, not website development, bug fixing, or maintenance.
Clause 5:
The client is solely responsible for managing, updating, and securing their website(s).
Clause 6:
Requests outside the standard support scope may require a paid ticket.
Clause 7:
Smart One Group may temporarily suspend services for scheduled maintenance.
Clause 8:
Smart One Group is not responsible for issues caused by client-side internet providers, devices, or third-party services.
Clause 9:
Clients transferring websites must provide a valid backup or access to previous hosting.
Clause 10:
Any hacking attempt originating from a website hosted on Smart One Group servers may result in permanent deletion.
Clause 11:
Automatic backups are performed for most hosting plans, except websites exceeding defined size limits. The client is responsible for external backups.
Clause 12:
Shared hosting plans are not suitable for upload centers and require dedicated servers.
Clause 13:
Backup requests must be submitted via support tickets.
3. Reseller Hosting Terms
Clause 1:
The reseller must deal with Smart One Group directly and may not redirect their clients to communicate under the reseller’s name.
Clause 2:
Spam, phishing, malware, and harmful scripts are strictly prohibited and will result in termination.
Clause 3:
Smart One Group may delete any files that compromise server security.
Clause 4:
Each account must not exceed 10% CPU or defined resource limits.
Clause 5:
Websites exceeding resource limits may be suspended until fixed.
Clause 6:
Technical support includes only server-related issues and client account migration.
Clause 7:
Resellers are responsible for the support and maintenance of their own clients’ websites.
Clause 8:
Requests outside standard reseller support may require a paid ticket.
Clause 9:
Smart One Group may temporarily suspend services for scheduled maintenance.
Clause 10:
Any hacking attempt originating from a reseller’s client website may result in permanent deletion.
Clause 11:
Automatic backups apply except for accounts exceeding storage limits.
Clause 12:
Reseller hosting is not suitable for upload centers.
Clause 13:
Backup requests must be submitted via support ticket.
Clause 14:
If a reseller requests cancellation before the subscription period ends, no refund or compensation will be granted.
4. VPS Hosting Terms
Clause 1:
The client must deal with Smart One Group directly.
Clause 2:
Clients are fully responsible for selecting the correct VPS plan. Upgrades are available at any time upon paying the price difference.
Clause 3:
Smart One Group is not responsible for damages caused by modifications or misconfigurations performed by the client or third parties.
Clause 4:
Renewal payment must be made at least one day before the due date.
Clause 5:
Installing resource-intensive scripts (e.g., DG Chat, Java Chat) is prohibited.
Clause 6:
CPU usage must not exceed 25% of allocated resources.
Clause 7:
Clients needing an extension must request it before the renewal date.
Clause 8:
Cancellation requests must be submitted at least 3 days before renewal.
5. Dedicated Server Terms
Clause 1:
Receiving the server is considered full acknowledgment of responsibility.
Clause 2:
Clients are responsible for choosing the correct plan.
Clause 3:
Smart One Group is not responsible for issues caused by server tampering.
Clause 4:
Technical support is limited to hardware or major server issues.
Clause 5:
Renewal must be paid 3 days before due date.
Clause 6:
Grace period requests may be approved or rejected.
Clause 7:
Servers operate in the European region unless otherwise requested.
Clause 8:
Cancellation requests must be submitted 5 days before renewal.
Clause 9:
Smart One Group sends renewal reminders at least one week before due date.
6. Radio Hosting Terms
Clause 1:
Credentials are delivered within 24 hours of payment.
Clause 2:
The client is responsible for installing the radio script on their website.
Clause 3:
It is prohibited to use radio hosting for content that violates laws or public morals.
Clause 4:
Renewal payment must be made one day before due date.
Clause 5:
Cancellation requests must be submitted 3 days prior to expiry.
Clause 6:
Renewal reminders are sent one week before due date.
7. Domain Terms
Clause 1:
Domain fees must be paid before registration.
Clause 2:
Smart One Group provides a full-featured domain control panel.
Clause 3:
The client is responsible for protecting their domain login details.
Clause 4:
Renewal reminders are sent at least one week before expiration.
8. Technical Support Terms
Clause 1:
Communication with technical support must be through the Client Area only.
Clause 2:
Service transfers must include identity verification.
Clause 3:
Improper communication with support staff results in suspension.
Clause 4:
ID verification is required for disputes or account recovery.
Clause 5:
Clients should not submit repeated responses within 24 hours of the last ticket update.
Clause 6:
All required information must be provided when opening a support ticket.
Clause 7:
Support may close any ticket lacking required information.
Clause 8:
The client acknowledges that all information provided is accurate and that they regularly check their registered email for updates.